Thank you for shopping at Lentlo! We understand that you’re eager to receive your Product, and we’re dedicated to ensuring they reach you swiftly and securely. Below, we’ve outlined our shipping policies to offer clarity and transparency throughout the process.
1. Dispatch Timeline:
- All orders will be dispatched within 24-48 hours of order confirmation. This excludes Sundays and public holidays. If there’s a delay due to unforeseen circumstances, we will notify you immediately.
2. Delivery Timeline:
- Once dispatched, your package will be delivered to you within 2-7 days. The exact delivery time may vary based on your location, the shipping method chosen, and any external factors (like weather conditions or postal delays) that are beyond our control.
3. Shipping Charges:
- Shipping fees, if applicable, will be clearly communicated at the time of checkout. We offer free shipping.
4. Tracking Your Order:
- Upon dispatch, we will provide you with a tracking number via email. This will allow you to monitor your package’s journey in real-time.
5. Delivery Area:
- We currently deliver to all major cities and towns. If you’re unsure whether we deliver to your location, please contact our customer service team for clarification.
6. Failed Delivery Attempts:
- In case of a failed delivery attempt, our delivery partner will try to redeliver on the next working day. Please ensure someone is available to receive the package to avoid any delays.
7. Packaging:
- At Lentlo, we take utmost care in packaging your items. Our standard packaging ensures that your items remain undamaged during transit.
8. Customer Responsibility:
- Please ensure that your delivery address is accurate and complete. Any additional charges incurred due to address errors will be the responsibility of the customer.
9. Return & Exchanges:
- If you wish to return or exchange an item, please refer to our Return policy for detailed instructions and terms.
Contact Us:
If you have any questions about your order, shipping status, or any other concerns, our dedicated customer service team is here to help. Please reach out via our Contact Us page, and we’ll assist you promptly.
Thank you for choosing Lentlo. We appreciate your trust and are committed to providing you with a seamless shopping experience.
